FAQ

- We offer free shipping service to all over the world. You can review our Shipping policy

- Yes, you will receive tracking details for your order within 48 hours via email. You can use this information to track your parcel's movement and check its status at any time.

- We take full responsibility for any defects or damages. If you encounter any issues, please contact our customer support team immediately, and we will resolve the matter promptly.

- Sure, you can review the SHIPPING POLICY for each country to find detailed information on shipping. If you have specific questions about shipping to a particular country, feel free to contact our customer SUPPORT for assistance.

- Unfortunately, the shipping address cannot be changed after order confirmation. Please double-check before submitting your order.

- You can place an order by visiting our online store, browsing our selection, and adding the desired items to your cart. Proceed to checkout to complete your purchase.

- Once you’ve completed your purchase, we will send you an Order Confirmation email.

- Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on valueplatz@gmail.com or via CONTACT US form and we will be able to re-send your confirmation email to you for your reference.

- Orders cannot be canceled once they are placed. If you have any questions or concerns, please CONTACT US as soon as possible.

- Unfortunately, we are unable to cancel or amend orders once they have been placed.

- You can return your order once you have received it, please find further details in our REFUND POLICY

- We accept all major payment methods including PayPal, Visa, MasterCard, American Express, Apple Pay.

- If you have any questions about your Invoice, please CONTACT US quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

- Yes, we have a hassle-free return and exchange policy. Please refer to our Returns and Exchanges page for more details on how to process a return or exchange.

- Our customer support team is here to help. Please contact us with any issues or concerns, and we will work diligently to resolve them to your satisfaction.

- If you wish to return the product for reasons other than damage or an order error, the customer bears all costs.
- The paid amount will be refunded after receiving the product through the original payment method.
- The process may take up to ten business days by the bank or financial company to refund the amount.

- We aim to process all returned orders within 10 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

- Please contact customer SUPPORT directly, and we will arrange a replacement for the damaged product.

- Yes, we are committed to offering products that are ethically sourced and environmentally friendly. Our cleaning brushes are designed to be both effective and sustainable.

- You can reach the support team via email at valueplatz@gmail.com or through the SUPPORT page on our website.

-VALUEPLATZ specializes in high-quality products in Home decor, Lighting, pet supplies, Lamps, and many innovative and trending products.

- Absolutely. We prioritize your privacy and use secure encryption technologies to ensure that your personal information is protected. For more details, please review our Privacy Policy.

- Yes, we regularly offer special promotions and discounts. Please subscribe to our newsletter or follow us on social media to stay updated on our latest deals.

- If you need to update your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.